Brickken creates a private wallet for each of its users. During the account creation, the user creates its own private key associated to its password, and in no form or manner Brickken has access to this private key. In case the user loses its private key, the account may be recovered through the seed phrase which the user must safeguard at all times. If the user has also lost its seed phrase, his account is lost forever, and must immediately contact hello@brickken.com for further support. You can transfer your ERC-20 tokens to another private wallet outside of Brickken at any time.