Managing Investor Relations After Your Tokenization

Managing Investor Relations After Your Tokenization

In the dynamic landscape of modern finance, the successful launch of a Token marks a significant milestone for companies seeking capital in the blockchain and cryptocurrency ecosystem.

However, the journey doesn't end with the completion of a Digital Asset; in fact, it is just the beginning of a new chapter. The critical task of managing investor relations post-tokenization takes center stage, serving as the linchpin for fostering trust, maintaining transparency, and ensuring the long-term success of the venture.

Aligning IR Goals with the Company's Post-Tokenization Strategy

Once a tokenization concludes successfully, a company must embark on the next phase of its journey, which involves deploying the capital raised to execute its strategic vision. Investor relations (IR) plays a pivotal role in this phase by aligning its goals with the broader strategy of the company.

  1. The first step in aligning IR goals is to comprehensively understand the company's strategic vision. This involves collaborating closely with the executive team and other key stakeholders to gain insights into the short-term and long-term objectives. Whether it's expanding into new markets, launching new products, or optimizing existing operations, IR professionals must grasp the intricacies of the company's roadmap.
  2. Once the strategic vision is crystalized, IR professionals must define clear and measurable objectives that resonate with the post-tokenization phase. These objectives should be specific, achievable, and aligned with the company's broader goals.

Understanding Investor Expectations

Effective post-tokenization investor relations hinges on a deep understanding of the diverse group of digital assets investors and their expectations. To build lasting trust and ensure a harmonious relationship, it is useful for companies to analyze and try their best to meet these expectations. But how do you do this?

A. Analyzing the Diverse Group of RWA (Real World Assets) Investors

RWA investors come from a wide range of backgrounds and possess varying levels of familiarity with blockchain and cryptocurrency investments. It's crucial for companies to analyze the diversity within their investor base, which may include institutional investors, accredited individuals, and retail investors. Key considerations in this analysis include:

  • Risk Appetite
  • Investment Horizon
  • Educational Needs
  • Communication Frequency

B. The Importance of Continuous Communication

In the post-tokenization phase, communication becomes the linchpin of successful investor relations. Establishing a continuous and transparent dialogue with investors is essential. Here's why continuous communication matters:

  • Trust-Building
  • Managing Expectations
  • Responsive to Market Changes

C. Addressing Investor Concerns & Inquiries Effectively

Investors may have questions, concerns, or inquiries at various stages of their investment journey. Timely and effective responses to these concerns are critical for maintaining investor confidence. Key strategies for addressing investor concerns and inquiries include:

  • Designating a Point of Contact
  • Creating FAQ Resources
  • Establishing Communication Channels

Establishing a Robust Communication Strategy

An effective post-tokenization communication strategy is paramount for building and maintaining strong investor relations. In this section, we explore the key components of such a strategy.

Utilizing Multiple Communication Channels

Recognizing that investors have varying preferences for receiving information, companies should employ a diverse range of communication channels. These may include email, social media, investor newsletters, webinars, conference calls, and dedicated investor portals. Ensuring availability across these channels allows investors to engage in ways that suit their preferences.

The use of multiple channels reinforces transparency and accessibility. Investors should be able to access essential information easily and have confidence that they are kept informed about the company's progress and decisions. Twitter and telegram are a good starting point, but regular email updates as well as one-to-one messaging are also recommended.

Beyond broadcasting information, companies should also encourage two-way communication. Offering opportunities for investors to ask questions or provide feedback can enhance engagement and foster a sense of involvement in the company's journey.

Regular Reporting & Updates

Consistent reporting and updates are the backbone of a strong post-tokenization investor relations strategy. Investors expect timely and reliable information regarding the company's financial performance, strategic developments, and any potential challenges.

Establish a clear schedule for reporting, such as quarterly financial reports, annual summaries, and ad hoc updates for significant events. Adhering to this schedule helps manage investor expectations and demonstrates a commitment to transparency.

Reports and updates should be clear, concise, and relevant to the interests of investors. Highlight key achievements, milestones, and any changes in strategy or leadership that may impact their investment.

Tailoring Messages for Different Investor Segments

Recognize that not all investors have the same interests and priorities. Segmenting your investor base based on factors like investment size, risk tolerance, and investment horizon allows for tailored communication.

Tailor messages to suit the needs and preferences of different investor segments. For instance, institutional investors may require more in-depth financial analysis, while retail investors may appreciate simpler, jargon-free language.

Whenever possible, personalize communication to create a more engaging and relatable experience for investors. Mentioning their specific investment or participation in company events can foster a sense of belonging.

Handling Investor Feedback & Concerns

Investors will come to you with feedback and concerns, so having a designated person or team to deal with these requests and pass them on to the relevant department is key. How a company responds to this feedback and addresses, concerns can significantly impact investor confidence and the overall success of the venture.

Create clear and accessible channels through which investors can provide feedback and express concerns. This may include dedicated email addresses, contact forms on investor portals, or even regular surveys.

When confronted with criticism, it's crucial to maintain a professional and respectful demeanor. Avoid becoming defensive or dismissive. Instead, acknowledge the investor's concerns and express a commitment to resolving them.

Timeliness is critical in addressing investor concerns. Investors appreciate swift responses that indicate their feedback is taken seriously. Even if the resolution requires time, acknowledge the concern promptly.

Pitfalls to Avoid

These are the things that should come to the forefront of your mind when thinking about what to avoid:

  • Lack of Transparency
  • Inadequate Communication
  • Overlooking Segmentation
  • Failing to Adapt
  • Non-Compliance
  • Continuous Education

Make sure each of the above issues is attended to, and systems are put into place to have the best possible chances of having success with your investors post-tokinzation. And if you want a helping hand pre, during, and after your tokenization, check out Brickken. Our all-inclusive platform will walk you through the RWA process with ease.